Complaints Procedure

At Truepenny's we are committed to the highest standards of service and compliance. Each of our offices are bound by the Property Ombudsman's Code of Practice.

We understand that sometimes things can go wrong and if they do we are committed to resolving these with the minimum of inconvenience.

Our complaints procedure has been structured to ensure that any concerns are dealt with as quickly and efficiently as possible. Should you require assistance with this process, please email us at hr@truepennys.com where someone will be glad to help.

Sales Complaints Procedure Lettings Complaints Procedure