Complaints Procedure

At Truepenny's we are committed to the highest standards of service and compliance. Each of our offices are bound by the Property Ombudsman's Code of Practice.

We understand that sometimes things can go wrong and if they do we are committed to resolving these with the minimum of inconvenience.

Our complaints procedure has been structured to ensure that any concerns are dealt with as quickly and efficiently as possible. Should you require assistance with this process, please email us at hr@truepennys.com where someone will be glad to help.

Sales Complaints Procedure Lettings Complaints Procedure

ARRANGE A VALUATION

Speak with one of our property consultants
today to arrange your FREE VALUATION.

REQUEST A VALUATION

''Truepenny's Property Consultants'' is a trading name of:

Truepenny's Property Consultants Ltd. | Registered in England & Wales- Company reg. no. 6498038 - Registered office: 16 Lordship Lane, Dulwich, SE22 8HN
Truepenny's of London Ltd. | Registered in England & Wales - Company reg. No. 10594437 - Registered office: 38 King William Walk, Greenwich, London, SE10 9HU
Callcut & Co. Ltd. | Registered in England & Wales - Company reg. No. 08321706 - Registered office: 16 Beaufort Court, Admirals Way, Docklands, London E14 9XL