'I would thank you for the good service that we received … and thank Matthew for finding such a nice, reliable tenant. If, in the future, we have need for tenancy services we will most definitely use Truepenny's'
P. Antonella, Landlord (East Dulwich Road, SE22)
'Truepenny's have been fantastic throughout my sale. Matthew Wedlake has liaised all viewings; arranged times with my tenant and always kept me informed. He has been great at communicating with me; the buyer; and both solicitors. I would highly recommend them. I got a great price, and am happy with the speed of the sale in particular, which was very essential in my case. Thanks again! Great work'
I.Vollrath, Vendor (Barville Close, SE4)
'First class service from all the staff at Truepenny's. Albert is one of the estate agents who went above and beyond his duties to help our family during this difficult time as we were selling the family home due to bereavement. I would highly recommend Truepenny's as the only estate agents to deal with in South London'
A. Sahadeo, Vendor (Melbourne Grove, SE22)
'We sold our flat through Truepenny's and they were an absolute pleasure to deal with from start to finish. Ryan, the owner, is a very courteous chap and took pains to make sure we got exactly what we wanted in terms of photos, description and asking price; we felt expertly guided without ever being hustled into anything. The efficiency of their service is reflected in the fact that within forty-eight hours of going to market we had three viewings and had accepted an offer of the asking price. All the staff with whom we dealt at Truepenny's were excellent (Liz and Albert) but special mention must go to Matthew Wedlake who handled the bulk of the sale. He kept us instantly up to date with all developments and even on days nothing was happening he would check in to see if there was anything he could do. Through absolutely no fault of Truepenny's our chain became something of a nightmare; Matthew worked very hard to hold everything together, constantly checking with solicitors and other agents and reporting back immediately. I honestly believe that without his hard work we would not have reached completion. If you're selling or looking for a property in their catchment area I strongly advise considering using Truepenny's, you will definitely be in safe and expert hands.'
R. Harris, Vendor (Ruskin Park House, SE5)
'Thank you Matthew Wedlake for all your help and persistence in ensuring a smooth and timely transaction through to exchange of contracts and subsequent completion of sale. It was much appreciated!'
J. Novell, Purchaser (Forest Hill Road, SE22)
'Truepenny's clearly understood my needs and didn't waste my time showing me properties that didn't fit my search criteria - which was refreshing! I am now living in a lovely property and there was little fuss to get there. Thank you Matthew for a professional and hassle-free experience.'
M. Leando, Tenant (Cavendish Road, SW12)
'Mathew, I just wanted to say thank you to you for your help and diligence in aiding us with the rental of our wonderful new flat on Abbeville Rd. Your handling of the entire process was professional and attentive and we would definitely recommend yourself and your colleagues at Truepennys to anyone else considering renting in the area.'
B.Ridgeway, Tenant (Abbeville Road, SW4)
'Since coming to your company and dealing with Albert earlier this year, the house is rented to exactly the type of people we were looking for and the whole process has been made so much easier because Albert has been 110% 'hands on'. He has efficiently dealt with various unforeseen emergencies and problems we have had in the last stages of getting the property ready and has willingly taken calls, texts and emails on his days off, out of hours and spent his own time outside of his regular working hours sorting a myriad of details and tradesmen out. I am certain this is not part of his official job description/contract but his commitment, trustworthiness and professionalism have been in invaluable. From the initial viewing to the final piece of paperwork Albert has followed everything through, taken vast amounts of queries which he has dealt with patiently and efficiently, organised several trades people and cleaners and generally been 'on-call' because we are so far away.'
K. Johnson, Landlord (Lordship Lane, SE22)
'Jackie and the rest of the team at Truepenny's made a stressful process as smooth and painless as it could be. As first time buyers it really meant a lot to think that we could trust the agent handling the sale. There is a nice culture amongst the staff at Truepenny's, none of the hard sell which is so off putting with some of the larger chains.'
B. Douglas, Purchaser (Lordship Lane, SE22)
'We have a rapidly growing baby so really needed to upsize from our one bed London flat quickly. We had struggled with other larger agents before a friend recommended Truepenny's. Jackie Katusabe managed our sale from valuation to completion with honesty and professionalism whilst still maintaining a friendly human approach that (in my experience) can so often be lacking with Estate Agents! The advice we received proved fruitful with a relatively fast, hassle free sale. Everyone we dealt with at Truepenny's really wanted to help us which meant a lot. I am very happy to recommend Truepenny's to anyone looking to sell their home.'
Mr & Mrs Arkell, Vendor (Gautrey rd, SE15)
'I would definitely recommend Truepenny's Lettings Service based on my experience with them. From the initial property search through to vacation of the property, they were honest, friendly and efficient in their approach. Truepenny's high level of professionalism certainly differentiates them from other London Letting Agents.'
Laura Phipps, Tenant (Adys Rd, SE15)
'I have owned a two bedroom top floor flat on Lordship Lane for nearly ten years. I also have a small property portfolio (mostly around Clapham Junction) and have been an active investor in the property market for fifteen years. I would therefore consider myself a relatively experienced landlord. It is therefore with great pleasure that I feel able to write such an honest and warm testimony of my experience of Truepenny's through Ms Lynsey Wood. I initially chose to meet with three local agents as my previous agent had provided increasingly poor service through low quality and disinterested staff. One agent didn't turn up and the other was too expensive. Lynsey was on time, personable and professional. I negotiated on fees (don't we all!) and was happy with what was agreed. My property has an external steel staircase and so not easy to let. I'm not sure I made things more difficult as the property was being completely redecorated while the viewings took place. She worked very hard with a number of viewings before finding the right tenants. She also gave me whatever feedback she could, but crucially the property was let and at the asking price. I now have two young professionals as tenants that are a joy to deal with. I was particularly struck by her professional attitude and hard work, and for these reasons I will use Truepenny's again in the future, not only for this property but also my other property in SE23. I will also recommend your firm to others whenever I can, as I was recommended to you by a friend. Your business model engenders loyalty from people like me and for that and the exemplary way Lynsey behaved I will use your firm from now on!'
T. Etherington, Landlord (Lordship Lane, SE22)
'Having sold and bought properties with numerous agents over the last 30 years, I am absolutely delighted with the professional service Truepenny's has provided. I am staggered that you sold my house for Â£25,600 over the asking price. I am delighted with the level of communication received and the professional manner in which your staff conduct themselves. I will definitely be recommending you to friends and colleagues.'
S.Jasper, Vendor (Gt. Spilmans, SE22)
'Without all your hard work I really think that this sale/purchase would have fallen through. From our previous experiences, dealing with estate agents has usually been a rather painful process. Having you look after this transaction was however the total opposite. Definitely the best estate agent we've ever used!'
S. Hollings, Vendor (Woodwarde Rd, SE22)
'I felt you took a lot of care and handled my sale sensitively and professionally and I am very pleased.'
D. Stuart, Vendor (Oakhurst Grove, SE22)
'A quick note to say thank you and to point out how impressed I have been by the way that the Truepenny's team have handled my property search. I found your service incredibly efficient and pleasant. Most importantly you found me the right house at the right price and handled all the negotiations very smoothly indeed. Thanks once again.'
T. Browne, Tenant (Alleyn Pk. SE21)
'I would definitely recommend your service to others, it's personal, helpful and friendly, tailored to match the requirements of landlords and tenants at an affordable cost at what can be a very stressful time. What can I say; I am very grateful to you all.'
K. Walker, Landlord (Holmdene Ave, SE24)
'Within 24hrs of first talking to Truepenny's, they had found us our tenants who are still living in our property 2 Â½ years later. Our tenants have caused us no problems, paid their rent on time and have treated our property like it is their own. I have and will continue to recommend Truepenny's to anyone looking to rent out their property as they deliver a great personal service.'
E. Petcher, Landlord (Underhill Rd, SE22)
'I would highly recommend Truepenny's lettings service based on my experience with them. Not only do they provide a friendly and trustworthy service, which feels more personal than dealing with a larger chain, they also managed to achieve a higher rental on my rental property than it was originally marketed for.'
J. Horsnell, Landlord (Milton Rd, SE24)
'Extremely professional and personal service. Truepenny's found lovely tenants for our much loved family home. I was quite specific (okay, perhaps a little fussy!) about the type of tenants I wanted but they listened and very quickly found tenants who matched the criteria. I could not recommend them highly enough, and indeed have done so!'
A. McNicol, Landlord (Hillcourt Rd, SE22)
'I was very pleased with the professional service received from Truepenny's East Dulwich branch in my recent purchase of a buy-to-let flat in the area. In particular, sales negotiator Jackie Katusabe handled my account with a calm patience, & polite & personal attention at all times through a complicated, long & drawn out purchase which finally resulted in a successful transaction for all concerned.
As a result of the excellent service I received, I have put the property back on the market with Truepenny's Lettings Dept. I was very impressed with the prompt response from Lettings account manager Matthew Coffey in arranging for photos to be taken & getting the flat up & marketed on the internet within two hours, & then a block viewing organised within two days. I look forward to securing a Letting shortly
Office manager Ryan was always ready with a pleasant smile & knowledgeable market advice. The demeanour & attitude of the whole office of Truepenny's was a welcome breath of fresh air after dealing with some of the other big brand 'sharks' on Lordship Lane. I would highly recommend Truepenny & I will most certainly be using them in the future rather than other local agents in the area.'
N. Banks, Purchaser (Honor Oak Rise, SE23)
'We found a fantastic one bed in East Dulwich through Truepenny's. They're friendly and professional. We'd highly recommend them.
As a couple with a dog and a baby on the way, our criteria for the right flat were quite tough: we needed a garden, quiet, well finished, with enough space for the baby -- all within a relatively low budget.
Matthew from Truepenny's helped identify a really nice flat just off Upland Road near Peckham Rye Common. He got us in as one of the first viewing appointments and then -- because, as always, the flat we wanted was slightly out of our price range -- helped us through a negotiation on the price and move in date.
When we moved in, the flat was immaculate, with a lovely note from the last tenants and a welcome pack from the landlady. Unfortunately the bed base didn't quite fit our existing mattress, so we rang Truepenny's and Matthew just sorted it out without any drama.'
James & Karina, Tenant (East Dulwich Rd, SE22)